Shipping policy

We want shopping with Americankiddo to be easy. This policy applies to all orders.

Shipping Area

We currently ship within the United States only.

Shipping Costs

A flat shipping fee of $3.95 applies to all orders, regardless of order size or value.

Processing & Delivery Times

Processing time is the time we need to prepare your order and hand it over to the carrier. Transit time is the time the carrier needs to deliver it and starts once your order has shipped. All timeframes refer to business days (Monday–Friday, excluding public holidays) and are estimates, not guarantees. During peak seasons or promotional periods, delivery may take longer.

Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking information may take 2–5 days to update after dispatch.

Carrier Delays

Delivery may take longer due to customs, weather, public holidays, or high carrier volumes. Such delays are outside our control, but we are happy to help you follow up with the carrier.

Incorrect or Incomplete Addresses

Please check your shipping address carefully at checkout. If you entered an incorrect or incomplete address, we will try to correct it if the order has not yet shipped. If the package has already shipped and is returned to us, we will reship it after you confirm the correct address and pay the applicable reshipping fee.

Failed Deliveries, Refused or Unclaimed Packages

If delivery fails, or a package is refused or not collected within the carrier's holding period, it will be returned to us. In this case we will reship the order once you pay the applicable reshipping fee, or refund the order value minus the original shipping cost, at your choice.

Lost, Damaged, or Incorrectly Shipped Packages

If your package is confirmed as lost in transit, arrives damaged, or contains the wrong item, contact us at support@americankiddo.com within 30 days of the delivery date (or of the last estimated delivery date for lost packages), including your order number and, for damaged or incorrect items, a photo. We will then provide, at no cost to you, either a replacement or a full refund, at your choice.

Questions?

If you have any questions about your delivery, contact us at support@americankiddo.com.