Privacy policy

Last updated: 2025-06-30

This privacy policy describes how Americankiddo ("we", "us", "our" or the "Website") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from https://americankiddo.com ("Website") or otherwise communicate with us (collectively referred to as the "Services"). In this privacy policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or any other person whose information we have collected under this privacy policy.

Please read this privacy policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree to this privacy policy, please do not use or access any of the Services.

Malinao Limited Address: Unit 1005, 10/F Boss Commercial Centre 28 Ferry Street Yau Ma Tei Hong Kong (HK) Email: support@americankiddo.com 

Personal Information We Collect

When you visit the website, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Examples of information we collect include:

Device Information: Examples: browser, IP address, time zone, cookie information, and browsing behavior. Purpose: To load the website correctly and optimize performance.

Order Information: Examples: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. Purpose: To fulfill orders, process payments, and provide customer support.

Customer Support Information: Examples: Details you provide when contacting us for assistance. Purpose: To offer support and improve your experience.

How We Use Your Personal Information

We use your personal information to provide and improve our services, including:

Processing transactions and fulfilling orders. Communicating with you regarding your order or inquiries. Reviewing orders for potential fraud or security risks. Providing you with information or advertising about our products or services, in accordance with your preferences.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes in accordance with this privacy policy. Such circumstances may include:

With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping). With business and marketing partners, including Shopify, to provide services and advertise to you. These partners will use your information in accordance with their own privacy policies. When you provide, request, or consent to the disclosure of specific information to third parties, for example for shipping products or through social media widgets or login integrations. With our affiliates or within our corporate group, in our legitimate interest to operate a successful business. In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

During the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes described in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Categories Disclosed

Identifiers: Basic contact details and certain order and account information. Commercial Information: Order information, shopping information, and customer support information. Internet or Other Similar Network Activity: Usage data.

Categories of Recipients

Vendors and third parties who perform services on our behalf (e.g., internet service providers, payment providers, distribution partners, customer support partners, and data analytics providers). Business and marketing partners. Affiliates.

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

The Services may allow you to post product reviews and other user-generated content. Any content you choose to submit to a public area of the Services will be public and accessible to anyone.

We do not control who has access to information you choose to make public and cannot guarantee that parties with access will respect your privacy or protect the information. We are not responsible for the privacy or security of information you make publicly available, or for the accuracy, use, or misuse of information you disclose or receive from third parties.

Third-Party Websites and Links

Our website may contain links to websites or other online platforms operated by third parties. If you follow these links to websites not affiliated with or controlled by us, please review their privacy and security policies and other terms. We do not guarantee or take responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on them. Information you provide in public or semi-public areas, including third-party social networking platforms, may also be visible to other users of the Services and/or users of those platforms, without limitation as to its use by us or a third party. The inclusion of such links does not imply endorsement of the content on those platforms or their owners or operators, except as stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided their personal information to us, you may contact us using the details below to request its deletion.

As of the effective date of this privacy policy, we do not have actual knowledge that we "share" or "sell" (as defined by applicable law) personal information of individuals under 16 years of age.

Security and Storage of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may be insecure during transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you are located, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and we may decline your request to the extent permitted by law.

Right to Access/Know: You may have the right to request access to the personal information we hold about you, including information about how we use and share your information. Right to Delete: You may have the right to request that we delete personal information we hold about you. Right to Correct: You may have the right to request that we correct inaccurate personal information we hold about you. Right to Portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions. Restriction of Processing: You may have the right to request that we stop or limit our processing of personal information. Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent. Appeal: You may have the right to appeal our decision if we decline to process your request. You may do this by responding directly to our denial.

Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option shown in our emails. If you opt out, we may still send you non-promotional communications, such as those related to your account or orders you have placed.

You may exercise any of these rights as indicated on our website or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before responding to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner in accordance with applicable law.

Complaints

If you have complaints about how we handle your personal information, you may contact us using the contact details below. If you are not satisfied with our response, depending on where you are located, you may have the right to appeal our decision by contacting us using the details below or by submitting your complaint to your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside of your country of residence, including in the United States. Your personal information is also processed by our staff and third-party providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant competent authority, unless the data transfer is to a country deemed to provide an adequate level of protection.

Contact Us

For more information about our privacy practices or if you have any questions, please contact us at:

Malinao Limited Address: Unit 1005, 10/F Boss Commercial Centre 28 Ferry Street Yau Ma Tei Hong Kong (HK)

Email: support@americankiddo.com

You can also send us a direct message on Instagram for more information.